Return and Refund Policy

1. Scope and Intent

This Return & Refund Policy applies to all purchases made through the EliteCore Athletics website located at https://elitecoreathletics.com

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2. Contact Information

For questions regarding returns or refunds, please contact our Customer Service team:

Email: support@elitecoreathletics.com
Phone: (888) 569-9263

Business Address:
EliteCore Athletics
4127 Willow Trace
Gainesville, GA 30506
USA

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers located in the United States may request a return within 14 days of receiving their order, subject to the conditions outlined below.

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3.1 Conditions for Return

To be eligible for a return:

• Unused and Undamaged: Items must be unused, unworn, undamaged, and in the same condition as received

• Original Packaging: Items must be returned in their original packaging with all tags and labels attached

• Proof of Purchase: A valid order number or proof of purchase is required

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4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact Customer Service at support@elitecoreathletics.com or (888) 569-9263 within 14 days of delivery

2. Provide your order number and reason for return

3. If approved, you will receive return instructions

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4.2 Preparing Your Return

• Securely package the item in its original packaging

• Include all accessories, manuals, and promotional items

• Ensure the package is clearly labeled per the provided instructions

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4.3 Shipping the Return

• Customers are responsible for return shipping costs unless the return is due to our error

• We strongly recommend using a trackable shipping method

• Items must be shipped within 7 days of return approval

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5. Return Shipping Costs

• Change of mind returns: Customer pays return shipping

• Defective, damaged, or incorrect items: Return shipping is covered by EliteCore Athletics

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6. Specific Return & Refund Conditions

6.1 Returns Due to Change of Mind

• Request must be made within 14 days of delivery

• Items must meet all return eligibility requirements

• Refunds are issued minus a 20% restocking fee

• Original shipping charges are non-refundable

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6.2 Defective or Damaged Goods

• Must be reported within 7 days of delivery

• Photos of the damage or defect are required

• We will provide a replacement or a full refund, including return shipping

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6.3 Incorrect Product Received

• Notify us immediately upon receipt

• We will arrange return shipping at our expense and send the correct item

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6.4 Product Never Arrived

• Contact us if your order does not arrive within the estimated delivery timeframe

• We will investigate with the carrier

• If confirmed lost, we will issue a replacement or full refund

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6.5 Order Cancellation

• Before shipment: Orders may be canceled within 24 hours of purchase for a full refund

• After shipment: Orders must follow the standard return process

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Gift cards

• Digital or downloadable products

• Custom or personalized items (if applicable)

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8. Refunds

8.1 Refund Conditions

• Refunds are issued only after returned items are received and inspected

• You will be notified by email regarding approval or rejection

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8.2 Refund Processing

• Refunds are issued to the original payment method

• Processing time: 5–7 business days after inspection

• Bank or card processing times may vary

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8.3 Partial Refunds

Partial refunds may be issued if:

• Items are returned in used or damaged condition

• Parts, packaging, or accessories are missing

• Returns are received outside the approved return window

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9. Exchanges

• Exchanges are available for defective, damaged, or incorrect items only

• Contact us at support@elitecoreathletics.com to initiate an exchange

• Exchange shipping costs are covered by EliteCore Athletics

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10. Timelines Summary

• Return Request Window: 14 days from delivery

• Return Shipment Deadline: 7 days after approval

• Refund Processing: 5–7 business days after inspection

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11. Legal Rights

This Return & Refund Policy does not limit any rights you may have under applicable federal or state law.

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12. Questions and Support

If you have questions or need assistance:

Email: support@elitecoreathletics.com
Phone: (888) 569-9263

By completing a purchase on our Website, you acknowledge and agree to this Return & Refund Policy.