Shipping Policy

1. Introduction

At EliteCore Athletics ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://elitecoreathletics.com/pages/shipping-policy.

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2. Shipping Destinations

Countries We Ship To

• United States only

At this time, we do not offer international shipping.

Future Expansion

We are continually evaluating opportunities to expand our shipping destinations. Any updates will be posted on our Website.

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3. Shipping Costs

Domestic Shipping (United States)

• Shipping costs are calculated and displayed at checkout based on order size, weight, and carrier selection.

No Hidden Fees

All applicable shipping charges are shown before you complete your purchase. We do not add hidden handling or processing fees.

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4. Order Processing Time

Processing Time

• Orders are processed within 1–2 business days

• Processing occurs Monday through Friday, excluding holidays

Order Cut-Off Time

• Orders placed before 5:00 PM EST will begin processing the same business day

Weekend and Holiday Orders

• Orders placed on weekends or holidays will be processed on the next business day

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5. Estimated Delivery Time

Domestic Shipping (United States)

• Standard Shipping: 3–5 business days after shipment

Delivery Estimates

Delivery times are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, or logistical disruptions.

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6. Shipping Methods and Carriers

Carriers We Use

We partner with trusted carriers to ensure safe and timely delivery, including:

• USPS

• UPS

• FedEx

LTL Freight (Large or Heavy Items)

For oversized or freight shipments, we may use:

• FedEx Freight

• Old Dominion

• XPO Logistics

Shipment Tracking

• All orders include tracking information

• Tracking details are emailed once your order has shipped

Shipping Insurance

Shipments are insured against loss or damage while in transit. If an issue occurs, please contact us promptly.

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7. Order Tracking

Tracking Information

Once your order ships, you will receive an email containing:

• Tracking number

• Carrier name

• Link to track your shipment

How to Track Your Order

• Visit the carrier’s website using the provided tracking link

• Or contact us for assistance

Assistance

If you have questions regarding tracking, contact us at support@elitecoreathletics.com.

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8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your order has not arrived within the estimated delivery window, please contact us at support@elitecoreathletics.com.

Lost Packages:
If tracking shows your order as delivered but you have not received it:

• Confirm the shipping address provided at checkout

• Check with neighbors or building management

• Contact us for assistance

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8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

• Take clear photos of the packaging and damaged items

• Contact us within 7 days of delivery at support@elitecoreathletics.com

Resolution:
We will review the issue and, if appropriate, arrange a replacement or refund.

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9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

• Contact us within 7 days of delivery

• Provide your order number and details of the missing item(s)

Resolution:
We will investigate and resolve the issue by shipping the missing item(s) or issuing a refund when applicable.

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10. Returns and Refunds (Shipping-Related)

• Returns are accepted within 30 days of delivery

• Items must be unused, in original packaging, and with tags attached

• Customers are responsible for return shipping costs

• A 20% restocking fee may apply

• Refunds are processed within 5–7 business days after inspection

For full details, please review our Return & Refund Policy.

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11. Incorrect Address

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returned Packages

If a package is returned due to an incorrect address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

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12. Contact Information

If you have questions about shipping or delivery, please contact us:

EliteCore Athletics
Address: 4127 Willow Trace, Gainesville, GA 30506, USA
Email: support@elitecoreathletics.com
Phone: (888) 569-9263

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24–48 hours

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13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting to the Website. We encourage you to review this policy periodically.